NVQ Level 1

This NVQ is suitable for junior sales assistants, stores and warehouse personnel. For an NVQ Level 1 in Distributive Operations a candidate must complete five units in total.

Mandatory units:

• Help to keep the workplace secure
• Help to keep the workplace healthy and safe
• Work effectively

Optional units (choose two units):

• Move goods and materials manually
• Keep stock at required levels
• Wrap and pack goods for customers
• Give customers a positive impression of yourself and your organisation
• Keep the workplace clean and hygienic
• Keep equipment in good working order

This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work and job role.

Like all NVQs this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work. Although all units need to be achieved to gain the NVQ each unit is a ‘mini qualification’ and can be separately accredited.

NVQ Level 2

This NVQ is intended for individuals whose role involves warehousing and distribution personnel who have some autonomy. For an NVQ Level 2 in Distribution, Warehousing and Storage Operations a candidate must complete eight units in total.

Mandatory units:

• Contribute to maintaining a safe and healthy workplace
• Contribute to keeping the workplace secure
• Work effectively in own organisation

Optional units (choose five):

Group 1: Stock storage and order processing

• Receive goods and materials into storage
• Put goods and materials into storage
• Maintain the quality of goods in storage
• Dispatch goods and materials
• Assemble bulk orders for distribution
• Pick stock and make up orders
• Process orders for goods
• Process returned goods and materials
• Process donated goods for resale or recycling

Group 2: Promoting products to customers

• Help customers to choose products
• Provide information and advice to customers

Group 3: Customer services

• Give customers a positive impression of yourself and your organisation

Group 4:

• Maintain the safety of high risk goods and materials
• Contribute to health and safety within the fuel dispensing area
• Maintain hygiene standards in handling and storing food products
• Operate specialised plant and machinery to performance requirements
• Lift, transfer and position loads

In order to achieve an apprenticeship Key Skills  (Communication Level 1 and Application of Level 1, plus two further certificated outcomes from Key Skills of either IT Level 1, Problem Solving Level 1, Improving Own Learning and Performance Level  2 or Working With Others Level 2), plus two units from another NVQ or one unit from the following:

• Basic Food Hygiene Certificate
• Working Safely Certificate
• Basic Health and Safety Certificate
• First Aid at Work (4 day programme)
• Fork Lift Operator Certificate

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